Terms & Conditions
Orders can be made via our online store. Orders should be made at least 48 hours before the time & date of collection/delivery. For urgent orders (less than 48 hours), please contact us at firstname.lastname@example.org to enquire.
An invoice would be issued and orders will only be confirmed upon receipt of payment.
For Weddings/Events/Corporate orders, please email us at email@example.com at least 3 weeks before to allow us ample time to source and finalize your order.
PRICING & PAYMENT
All prices stated are in Singapore Dollars (SGD). We reserve the right to change these prices without prior notice or obligations as the prices of fresh flower and material supplies varies throughout the year due to seasonal factors and occasion or other supply factors.
Full payment is required when order is placed online. Orders will only be confirmed upon receipt of payment.
For Weddings/Events/Corporate orders:
- Quotation given is according to the cost of fresh flowers and materials at the point of quotation. Additional cost may be incurred due to seasonal, availability of supply or occasion, which will be added to the final invoice.
- A non-refundable deposit of 40% is required. Orders will only be confirmed upon the receipt of the deposit. Please make payment of deposit within 48 hours from the time invoice has been issued to you. Upon payment of deposit, you agree to all items listed in the quotation. We do not take responsibility for any errors or omissions once you have make payment of the deposit.
- Remaining amount has to be paid 2 weeks before day of event.
Self Collection will be arranged at Kembangan MRT only. After placing your order, we will contact you via email to arrange a timing to meet you there. Do note that we are fully online based and do not have any physical store.
We do not deliver to Tuas and Jurong Island.
Delivery are not included in the prices. Delivery time and date selected by you are subjected to confirmation from us.
Kindly ensure that the recipient or representative is available at the destination of delivery during the stipulated delivery date and time frame. Please be sure to provide your contact number as well as the recipient’s contact number should we need to reach either party during delivery.
Floral Passion would not accept responsibility for late/failed delivery as a result of any of the following:
- Incorrect address given
- Intended recipient not present
- No valid means of contact
- Delivery vehicle is subject to delays from building management/security
In the event where both sender/recipient cannot be contacted via telephone within 15 minutes of the courier’s arrival, flowers will be left at the reception/front desk, or at the door. We will not be responsible for any lost or damage of the item from that point onwards. Please note that we will not be able to produce an authorised signature as proof of delivery if it is not received directly by the intended recipient.
If you would like to postpone your order, please give at least 24 hours notice from the original delivery date.
Please read below regarding returns/refunds upon delivery and acceptance of flowers.
We will deliver and set up at all destinations quoted as per quotations. Set up/delivery details would be confirmed 1 week before the event. Kindly allow ± 30 mins of the scheduled time for delays that may occur beyond our control.
Kindly ensure we have access & working conditions are appropriate to facilitate the set up to fulfil our order with you. In the event where we are denied access, be delayed by the venue or any other factors (eg. Other suppliers or unsafe working conditions), we try our utmost best to complete the set up to the best of our ability. In the extreme circumstances that we are unable to complete the job as a result of no fault of our own, we will leave the items at the venue for your own arrangement to set up or return the items to our premises and advise you to arrange for the goods to be picked up. Should any other last minute decisions be made due to unpredictable circumstances, we will advise you. We will not bear any responsibility in the delay of your event.
In the event that there is no one available to receive the goods, arrangements will be made with someone at the venue and we will advise you where the goods have been left.
In the event that there is no safe place to leave the goods, they will be returned to our premises and you will need to arrange the pick up of goods or you will be required to pay another delivery fee should you require the items to be re-delivered at our earliest possible availability.
We are not responsible for lost/damaged items after delivery.
Self Collection venue will be at Kembangan MRT only. After placing your order, we will email you to arrange a specific time to meet you for your collection. Do note that we do not have any physical shop as we are fully online based.
Upon delivery and acceptance of flowers, no return/refund will be accepted. Recipients would be responsible to check the flowers before parting with our delivery team. The product will be your responsibility from the time the delivery has been handed to you and we bear no responsibility from then onwards.
If you have received the wrong item, please contact us immediately with a description of the issue as well as a picture of the issue, where possible, in order for us to offer a resolution as efficiently as possible.
For any cancellations, admin fees will be chargeable. Cancellation must be made at least 48 hours in advance. If cancellation is made after 48 hours before delivery time & date, no refunds would be given.
Cancellations – Should you need to cancel the date of your booking, you will need to notify us in writing as soon as possible. We are happy to transfer your booking to another date, subject to availability, with a minimum of 1 week notice. Cancellations less than 1 week from the date, will incur a 50% cancellation fee. Cancellations 2 weeks prior to the date will be required to be paid in full by the due date. Cancellations of part of your order 1 week or less prior to the event date would incur a 50% cancellation fee of the amount of order cancelled, to be paid at the time of cancellation.
Postponing – Should you need to change or postpone the date of your event, please inform us as soon as possible in writing. Post-poning will be subjected to the date availability, we will confirm with you in writing. In the event that the date is not available, you will forfeit your deposit. There will be an admin fee of $20 for any change in date.
Should we need to cancel your order in extreme and unlikely circumstances or unable to fulfil your order due to illness, injury, accident or any other unforeseen circumstances and we are unable to find another suitable supplier, we will inform you in writing and refund to you any amount you have paid to us.
AVAILABILITY & SUBSTITUTION
Floral Passion strives to ensure our products are fresh and consistent with your order. Unfortunately, we work with nature and flowers are seasonal products. Should any of the Blooms/Fillers/Material become unavailable due to shipment, season, occasion, other supply obstacles or deemed bad quality, we reserve the right to substitute with a suitable Bloom/Filler/Material at our discretion, without prior notice or obligations.
For requests to replicate another’s floral work, we will do our utmost best to craft something as close as possible with our selection of flowers and materials available. However, we would also allow our creative freedom to be incorporated in our work. Thus, the end product may vary from your reference.
The images of products on our site are for illustrative purposes only. As our products are handmade, no 2 products are exactly the same. Thus, the end product may vary from these images on our site. Colours may appear slightly different in reality due to photography lighting conditions, variances in computer screen calibration, digital imaging or due to the nature of flowers.